Privacy Policy

Effective Date: 29 April 2026

This Privacy Policy explains how Kendrix Tech L.L.C. collects, uses, stores, and protects personal and business information when you use the Kendrix POS application, related services, websites, and support channels.

1. Business Information

Business Name	Kendrix Tech L.L.C.
Trade Name	Kendrix Tech
Business Type	Limited Liability Company
Unique Identification Number	812307975
Business Number	Not provided / N/A
Fiscal Number	Not provided / N/A
Number of Employees	1
Registration Date	18/07/2025
Municipality	Prishtinë
Registered Address	Rr. Muharrem Fejza C-12 lok-3

2. Information We Collect

Depending on how the POS app is used, we may collect the following categories of information:

• Account Information: name, email address, phone number, username, and login credentials.
• Business Information: company name, tax details, business address, point-of-sale settings, invoices, and product catalog data.
• Transaction Data: sales records, payment information, receipts, refunds, table orders, stock movement, and customer orders.
• Customer Information: customer names, contact details, loyalty data, and purchase history, if entered by the business user.
• Device and Technical Data: device model, operating system, IP address, app version, crash logs, and usage diagnostics.
• Support Information: information you provide when contacting support, including screenshots, messages, and diagnostic files.

3. How We Use the Information

We use the collected data to:

• Provide and operate the POS application and related services.
• Process sales, invoices, receipts, and inventory activities.
• Enable synchronization between devices, cloud services, and connected systems.
• Improve app performance, reliability, security, and user experience.
• Provide customer support and troubleshoot technical issues.
• Comply with legal, regulatory, tax, and accounting obligations.
• Prevent fraud, misuse, unauthorized access, and other harmful activity.

4. Legal Basis for Processing

Where applicable, we process personal data on one or more of the following legal bases:

• Your consent.
• The necessity to perform a contract or provide requested services.
• Compliance with legal obligations.
• Our legitimate interests in securing, maintaining, and improving the application and related services.

5. Sharing of Information

We do not sell your personal data. We may share information only in the following cases:

• With service providers who help us host, maintain, support, or secure the app.
• With payment, tax, accounting, printer, or integration providers when required for the service.
• When required by law, court order, legal process, or government authority.
• To protect our legal rights, users, systems, or business operations.
• In connection with a merger, acquisition, restructuring, or sale of business assets.

6. Data Storage and Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, loss, or misuse. These measures may include secure authentication, role-based access, encrypted communication, backups, server protections, and audit logging where applicable.

However, no method of storage or transmission over the internet is fully secure, and we cannot guarantee absolute security.

7. Data Retention

We retain information only as long as necessary for the purposes described in this Privacy Policy, including legal, tax, accounting, contractual, and operational requirements. Business users are responsible for ensuring that the data they enter into the POS system is managed in accordance with their own legal obligations.

8. Your Rights

Depending on applicable law, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of data where legally permitted.
• Request restriction of processing.
• Object to certain processing activities.
• Request data portability where applicable.
• Withdraw consent where processing is based on consent.

9. Third-Party Services

The POS application may connect with third-party services such as payment gateways, cloud hosting providers, backup systems, analytics tools, printer services, messaging tools, or tax/fiscal integrations. Those third-party providers may process data under their own privacy policies and terms.

10. Children's Privacy

The Kendrix POS app is intended for business use and is not directed to children. We do not knowingly collect personal data from children through this service.

11. International Data Transfers

If data is stored or processed outside your country, we will take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted in the application, website, or other appropriate channels. The updated version will become effective from the date shown at the top of this page.

13. Contact Information

If you have questions or requests regarding this Privacy Policy, you may contact:

Company	Kendrix Tech L.L.C.
Address	Rr. Muharrem Fejza C-12 lok-3, Prishtinë
Unique Identification Number	812307975
Contact Email	info@kendrix.org